Businesses 2 Business (B2B Partner Service Model)

Virus Woman’s B2B Partner Service Model™ gives Business Partners looking to augment technical customer support services, to an American based Service company. Allowing the flexibility of scaling for growth, providing excellent American customer service and allowing us to handle all the actual work.

"Oh did we mention that we can setup a dedicated line just for your company and answer with your companies name!"

Why Should My Company Use Virus Woman's B2B Partner Service Model

Dedicated Experienced Account Manager for Single point of contact for every customer service call
Reduce cost of hiring an IT support Staff
Priority On Site Service for your customers
Volume purchase discounts
Detailed reporting, eliminating your administrative processing on service events
Easy partnership to setup and easy to cancel
No Hourly minimum
No charge for drive time
No setup fees

Covered Services

Standard workstation computer repair and break/fix services
MAC/PC installations and setups
Workstation installations and configurations
Server installations, de-installations, and relocations
Routine preventative maintenance
Internal cleaning of PCs and servers
Onsite hardware/software upgrades and installations
Onsite user support and instruction
Moves, adds, changes on systems and LAN
Phone support on a variety of standard applications
Troubleshooting & Virus Removal

B2B Partner Service Model Credits

B2B Partner Service Model credits are subtracted from your pre-paid account balance after technical service is completed over the phone, via remote support or at your site. The number of credits used will depend on the promptness at which you need onsite support and the time it takes to complete the service request. We will provide a monthly report so you can keep track of the number of credits used, how they were spent during the month and how many credits are left in your account.

Type of Dispatch	Number of Credits	After Hours/ Weekend Rate
Standard (48 hours Notice)	1	N/A

Priority (24 hours Notice)	2 for 1st hour, 1 each additional	N/A
Express Same-Day (4-6 hours)	2 per hour	2 per hour